Frequently Asked Questions
Everything you need to know about your elite cycling gear and performance orders.
What is the typical shipping time for high-performance cycling components?
We process most orders within 24 hours. Domestic express shipping typically takes 2-4 business days, while international orders may take 7-14 business days depending on customs clearance.
Can I return a cycling kit if it doesn't fit correctly?
Yes, we offer a 30-day return policy for all apparel. Items must be in original condition with tags attached and show no signs of use on the road to be eligible for a full refund.
Do you provide professional assembly for custom bike builds?
All custom frames and builds are assembled by our elite certified mechanics. For shipped bikes, we perform a 20-point safety check before partially disassembling them for secure transport.
How do I ensure I am ordering the correct frame size?
We provide a comprehensive sizing guide on every product page. If you are between sizes, we recommend contacting our performance consultants with your reach and inseam measurements for a personalized recommendation.
Are your carbon fiber products covered under warranty?
All Saddleback Elite carbon components come with a 2-year manufacturer warranty against structural defects. We also offer a crash replacement program for original owners at a discounted rate.
What payment methods do you accept for high-value orders?
We accept all major credit cards, PayPal, and Apple Pay. For premium builds, we also offer flexible financing options through Klarna and Affirm to help you get on the road sooner.